Refund policy

RETURN & REFUND POLICY
Fragments Studios

Effective date: [INSERT DATE]

1. SUMMARY OF RETURN CONDITIONS

We offer returns under the following conditions:

  • Returns accepted within 14 days after delivery (EU statutory withdrawal period applies)

  • Customers are responsible for return shipping costs unless item is defective, damaged, or incorrect

  • No restocking fees apply

  • Final sale items are excluded from returns when clearly marked at the time of purchase

This policy applies in addition to your statutory rights under EU consumer law.

2. RIGHT OF WITHDRAWAL (EU CONSUMERS)

If you are a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you (or a third party designated by you, other than the carrier) receives the goods.

To exercise your right of withdrawal, you must inform us clearly and unambiguously by email at:
Info.fragmentsstudios@gmail.com

You may use an email or other clear statement to exercise this right.

3. EFFECTS OF WITHDRAWAL

If you withdraw from the agreement, we will reimburse all payments received from you, including standard delivery costs (except additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

We may withhold reimbursement until we have received the goods back or you have provided proof of return shipment, whichever occurs first.

Refunds will be processed within 14 days after we receive the returned goods or proof of shipment.

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

4. RETURN CONDITIONS

To be eligible for a return, all conditions below must be met:

  • Items must be returned within 14 days of delivery

  • Items must be unused, unworn, and in original condition

  • Items must include original packaging where reasonably possible

  • Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

5. RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We strongly recommend using a trackable shipping method, as we are not responsible for lost return shipments.

6. EXCHANGES

We only replace items if they are defective, damaged, or incorrectly delivered.

To request an exchange, contact us at:
Info.fragmentsstudios@gmail.com

7. NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Final sale items (clearly marked at purchase)

  • Gift cards

  • Items returned after the 14-day withdrawal period

8. DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a suitable resolution.

9. RELATION TO TERMS OF SERVICE

All purchases made through our store constitute an offer to purchase.

A binding agreement is formed only upon order confirmation as described in our Terms of Service.

This Return & Refund Policy operates in conjunction with our Terms of Service and does not limit your statutory rights under applicable EU law.

10. SHIPPING RISK

In accordance with our Terms of Service, risk of loss or damage passes to you once the goods are delivered to you or a person designated by you.

11. CONTACT

For all return and refund inquiries, please contact:

Fragments Studios
Email: Info.fragmentsstudios@gmail.com
Address: Noordenveld 18, 8245CP Lelystad, Netherlands