Shipping policy
1. General Information
This Shipping Policy applies to all orders placed through Fragments Studios. By placing an order, you agree to the terms set out in this policy.
We ship within the Netherlands, the European Union (EU), and, where applicable, selected international destinations.
2. Order Processing Time
All orders are processed within 1–5 business days, unless otherwise stated on the product page.
Orders are not processed on weekends or official public holidays in the Netherlands.
If there is a delay in processing your order, you will be notified via email.
3. Shipping Times
Estimated delivery times begin once your order has been shipped:
- Netherlands: 2–5 business days
- European Union (EU): 3–10 business days
- International (if applicable): 7–20 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to carriers, customs processing, or peak periods.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout.
Costs may vary depending on:
- Destination country
- Package size and weight
- Promotional offers or free shipping campaigns
Any applicable shipping fees will be clearly shown before completing your purchase.
5. Customs, Duties & Taxes
For orders shipped outside the EU, customs duties, import taxes, and other charges may apply.
These costs are the responsibility of the customer and are not included in the product price or shipping fees.
We are not responsible for delays caused by customs authorities.
6. Order Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Tracking updates are provided by the shipping carrier and may not always be real-time.
7. Lost, Delayed, or Damaged Packages
Once an order has been handed over to the carrier, the risk of loss or damage transfers to the customer, in accordance with applicable law.
If your order is lost, delayed, or arrives damaged, please contact the carrier and our support team as soon as possible so we can assist you where possible.
8. Incorrect Address Information
It is the customer’s responsibility to ensure that all shipping information is complete and correct at the time of purchase.
We are not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete address details.
9. Contact Information
If you have any questions regarding shipping, you may contact us at: